BRAND UPDATE FAQs

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BRAND UPDATE FAQs

When is the brand closing?

 

Please be aware that from 29th September 2022, Smashbox Cosmetics will no longer be accepting new orders in the UK & Ireland.

Why is the brand closing?

 

An accumulation of challenges has sadly led to the incredibly difficult decision to cease trading Smashbox Cosmetics in the UK & Ireland. Thank you for your support and kindness.

When can I continue shopping on Smashbox.co.uk website until?

 

From 29th September 2022, Smashbox Cosmetics will no longer be accepting new orders in the UK & Ireland, until then you enjoy shopping your faves with 50% off in our Summer Sale.

 

What happens if I need to return an order?

 

From 29th September 2022, Smashbox Cosmetics will no longer be accepting new orders in the UK & Ireland. While we’re unable to accept new orders after 29th September, orders placed before then will still be processed after this date and all returns will be processed as usual before and after this date. If you have any questions about an order or return, please contact Consumer Care.

 

Can I still buy a gift card?

 

Gift cards can no longer be purchased. Existing gift card balances will be honoured until 29th September 2022. After this date for any gift card queries, please contact Consumer Care.

 

What will happen to my gift card purchased after 29 September?

 

Existing gift card balances will be honoured until 29th September 2022. After this date for any gift card queries, please contact Consumer Care.

 

Will any other retailers in the UK still sell the brand?

 

From 29th September 2022, Smashbox Cosmetics will sadly no longer be trading in the UK & Ireland. This is true for our Smashbox.co.uk site and retail partner sites. If you have any questions about an order or would like to get our experts’ recommendations of replacements for your favorite products, please contact Consumer Care.