Smashbox Beauty Cosmetics United Kingdom Privacy Policy

Date of Last Update: 28/02/2017

Estée Lauder Cosmetics Limited (“we”, “us”, or “our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy (and our Website Terms of Use) describes the types of personal information we collect about our customers, how we process the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.smashbox.co.uk you are accepting and consenting to the practices described in this policy

For the purposes of the Data Protection Act 1998, the data controller is:

Estée Lauder Cosmetics Limited (a company registered in England and Wales with company number 659213 whose registered office is located at One Fitzroy, 6 Mortimer Street, London, W1T 3JJ).

 

1. Information We Collect

1.1 We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our counters, stores, on our site, our social media platforms, our social networking or mobile applications, or at one of our events. When you visit this site, our social media platforms, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

1.2 You may also choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or in our stores.

1.3 The types of personal information we may collect from you and which you may provide to us includes: contact information (such as name, postal address, e-mail address, and mobile or other phone number); age and date of birth; gender; username and password; payment information (such as your payment card number, expiry date, delivery address, and billing address); your online and in-store purchase history; product preferences; your physical characteristics and skincare concerns; photographs that you ask us to take; contact information for friends or other people you would like us to contact; and content you provide (such as photographs, videos, reviews, articles and comments).

1.4 Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications).

2. How We Use The Information

2.1 We may use the information you provide to send you promotional materials or other communications; provide services to you; process your payment and/or gift card transactions; create and manage your online account (including access to your online and in-store purchase history); respond to your enquiries; communicate with you about, and administer your participation in, special events, prize promotions, programmes, surveys and other offers; operate and communicate with you about our social networking or mobile applications; operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions); and comply with applicable legal requirements, relevant industry standards and our policies.

2.2 We also may use the information in other ways for which we provide specific notice at the time of collection.

2.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can indicate this on the relevant form on which we collect your data.

3. Information We Collect by Automated Means

When you visit this site or our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Information may include (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, language settings, domain, operating system, platform or other system settings, and (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page and any phone number used to call our customer service number.

4. Technologies We Use

4.1 Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website. Read more about individual cookies we use and how to recognise them here. By continuing to browse the site, you are agreeing to the use of cookies.

4.2 In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

4.3 To control which web servers collect this information, we may place tags on our web pages called "web beacons". These are computer instructions that link web pages to particular web servers and their cookies.

4.4 Third-Party Web Analytics Services

We may use third-party web analytics services on this site, our social media platforms, or our social networking or mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons (over which we have no control) to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyse your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:

  • For Adobe Site Catalyst, please click here;
  • To disable the Google Analytics cookie and any other third-party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

 

4.5 Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and e-mails; on third-party websites and e-mails; and on our advertising placed on third-party websites (over which we have no control). They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, click here.

5. How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you've visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We may also use the information in other ways for which specific notice is provided at the time of collection.

6. Information We Share

6.1 We do not rent lists, sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

(a) any of the brands owned by any member of our group, which means brands owned by our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (for additional information regarding our corporate affiliates please see http://www.elcompanies.com);

(b) third-party service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that: process credit card payments; fulfil orders; provide web hosting and marketing services; and provide data cleansing and analytics services (should you wish to opt out of these third-party sharing arrangements in the future, you simply need to opt out of e-mail and SMS communications from us); and

(c) other third parties with your consent (e.g., some of our Facebook applications may share information collected through those applications with your Facebook friends or other Facebook users).

6.2 In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

6.3 We also reserve the right to transfer personal information we have about you in the event that (i) we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or (ii) we sell or transfer all or a portion of our business or assets to a third party. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any enquiries concerning the processing of that information.

7. Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

8. E-mail and SMS Opt-Out

You can at any time tell us not to send you marketing communications (i) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us, or (ii) by SMS by following the “STOP” instructions provided with the message. You also may opt out of receiving marketing e-mails and/or SMS from us by clicking here.

9. Postal Mail Opt-Out

You can ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

10. Social Networking Application Opt-Out

To remove or delete our apps from your social networking account, follow the instructions from the social network:

Facebook: Link provided by the Facebook Help Center.

11. Geo-Location Information through Mobile Applications

When you use one of our mobile applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device's location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

12. Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will consider your request and, as required by applicable law, apply your preferences going forward, within a reasonable amount of time. Even where you withdraw your consent, we may still process your personal data for limited purposes, for example, to give effect to your request, or to safeguard our business. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

13. Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an e-mail to infosmash@smashbox.co.uk.

14. Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected (which may include countries outside the European Economic Area ("EEA") (including the USA)). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

15. How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

16. Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites' content, any use of the sites, or the privacy practices of the sites.

17. Cookies

Your cookie settings

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to make our website easier for you to use. You may use the slider control below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this website, as described below.

For example, if you set the slider to the first position, Strictly necessary & Performance, only those strictly necessary and performance-related cookies will be stored on your computer, and you may otherwise lose other functionalities of the site that the other cookies would provide.

  • Stricly necessary & Performance
  • Functional
  • Targeting
  • Stricly necessary & Performance
  • Functional
  • Targeting
 

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support

This website will not:

  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook

This website will not:

  • Send information to other websites so that advertising is more relevant to you

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you
 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

18. Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

19. How To Contact Us and Access to Information

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by e-mail at info@smashbox.co.uk or telephone at 0800 054 6072. You also may write to:

Customer Care Centre
Estée Lauder Cosmetics Ltd
Constellation House
3 Kites Croft Business Park
Warsash Road
Fareham
PO14 4FL

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

20. Non-waiver

No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these Terms & Conditions (of which this Privacy & Cookies Policy forms part) and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.

21. Law, Jurisdiction and Language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.