With a Smashbox Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Smashbox Cosmetics Online orders.
For orders delivered within the United Kingdom, when you click on our Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Dispatched" under the Order Status header.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.