Delivery Information

Delivery Options & Charges

FREE STANDARD DELIVERY ON ALL ORDERS UK ORDERS!
 
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
 
Option one - standard
Delivery within two to five working days.
FREE
 
Option two - named day delivery
Delivery on the day selected by the customer.
£4.95
 
Option three - next day*
Delivery the following working day.
Orders must be placed by 3pm.
£6.50
 
Option four - next day (AM)*
Delivery by 12 noon the following working day.
Orders must be placed by 3pm.
£8.00
 
Option five - Saturday delivery*
Orders must be placed by 3pm on a normal working Friday, otherwise orders will be delivered the following Saturday.
£ 10.50
 
Option six - Click and Collect
You can also collect from a local shop or from a Smashbox Studio Store in partnership with UPS within 2-5 business days of placing your order. Free on all orders.
 
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.
Free on all orders.
 
Across the delivery options available on our website, we currently reach an average rate of 98% success.

Delivery Rules & Restrictions

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Click and Collect – Collect from a chosen location in partnership with UPS or from a selected Smashbox Studio Store.

Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or to a Smashbox Studio Store within 2-5 business days of placing your order.

How it works

Choose from over 2500+ local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.

Delivery will be within 2 to 5 working days of placing your order. You will receive an email to tell you when your order is ready to collect.

Simply proceed through the checkout to choose your preferred collection point. You can then pay by credit/debit card or Paypal.

When collecting your order

Please bring the following:

Government issued photo ID: driver's license, passport, foreign national or military ID

OR

Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.

If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own.

You will be asked to sign for the package, to confirm receipt.

You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.
Your order will be sent back to us if not collected within 10 days.

UK mainland orders

UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed and delivered on working days only unless Saturday delivery is selected (Monday through Friday, excluding bank holidays).

Some orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We're sorry Smashbox Cosmetics Online only delivers online orders to UK addresses (excluding the Channel Islands).

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We are unable to offer delivery to British Forces Postal Office addresses.

Deliveries to International Addresses

We are currently unable to accept orders billed or delivered to destinations outside of the United Kingdom.